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Jr Application Support

Nana

Nana

Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Friday, November 17, 2023
  • Respond to technical problems swiftly and provide immediate solutions
  • Possess basic knowledge of software troubleshooting and resolution techniques
  • Offer technical support to internal teams and external clients when necessary
  • Assist in gathering and documenting new system requirements
  • Manage support tickets, ensuring timely investigation, escalation, and resolution
  • Maintain and update technical documentation and procedures
  • Identify and resolve technical issues with precision and efficiency
  • Coordinate internally and externally to facilitate issue resolution
  • Deliver regular and customized training to enhance team proficiency
  • Generate comprehensive reports for informed decision-making
  • Bachelor's degree in Accounting, Finance, or a relevant field
  • Industry certification (e.g., ACCA, CMA, or CPA) is a valuable asset
  • Minimum of one year of relevant experience
  • Exceptional analytical and problem-solving skills
  • Strong organizational skills, ensuring efficient task management
  • Excellent oral and written communication skills, including presentation prowess
  • Ability to work independently and as part of a team
  • Flexibility to work from the office, remotely, or on a shift basis