About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Nana funding: 500M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners


  • Perform a weekly check-up DS stores visiting based on a quality checklist
  • Supporting DS employees by handing over health cards, newly print Iqamas, and distribute uniforms and stamps
  • Managing periodical auditing reports on each store.
  • Maintaining day-to-day communication with store managers and supervisors.
  • Planning, distributing tasks, follow-up, and delegate responsibilities to store managers
  • Controlling and auditing cash flow of each store including petty cash handling. This includes distributing, validating, and utilising invoice systems by uploading all invoices.
  • Handling daily new projects ( marsool, Yango Launching, new stores opening, store move )
  • Creating and implementing new methods in stores to improve housekeeping, receiving process, shopping speed, and expired items collection.
  • Optimising a stable CPO by controlling and planning store workforce (shoppers)
  • Interviewing, training, and onboarding supervisors, and shoppers if needed.
  • Leading and managing employees’ shifts creating on Frappe
  • Supervising store managers, supervisors, and shoppers attendance, vacations, and store issues, and any factor affecting the store's in general.
  • Maintaining a good distribution of supervisors among stores, and perform proper changes if needed
  • Performing and following up with the facility team on store's maintenance.
  • Managing and controlling items in the store. This includes: scheduling expiry items removal, managing daily receiving from suppliers, and coaching team members on receiving and dispatching items.
  • Validating and reflecting changes on the system.
  • Communicating and following up regarding order dispatching, damages return, discrepancy check, backorder pick up, and the usual link between the warehouse and darkstores.
  • Preparing and processing the open up of more than 10 darkstores to ensure a smooth workflow. ( Supervisor choice, store check, and delegating an operations team )
  • Placing bi-weekly plastic bags orders to be delivered to the warehouse.
  • Providing darkstores with enough plastic bags supply every two weeks.
  • Collecting and distributing the ice bags and ice boxes as per the store's frozen orders.
  • Introducing and implementing a weekly training refreshment material for dark store supervisors.
  • Daily tasks for unexpected daily issues such as the need to cover for a store supervisor that unexpectedly stopped showing up to work, and many other issues that the operations supervisor needs to be available for.


  • Degree in Business, Operations Management or related field
  • 5-6 years of proven work experience as Operations Manager or similar role
  • 3-4 years of experience in a leadership role.
  • Knowledge of organizational effectiveness and operations management
  • Excellent communication skills
  • Professional English communication skills