IT Support Intern (Tamheer)
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Nana funding: $79M
Current funding stage: Series C
Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.
Duties and Responsibilities:
- Keeping inventory management of all Nana hardware and software licenses.
- Purchasing the needed hardware and software licenses as per the policy.
- Responsible for onboarding and offboarding colleagues by providing hardware needed as per policy and Software access according to their Job title and policy.
- Responsible for hardware maintenance and software troubleshooting.
- Providing support on-site or remotely.
- Responsible for office network management and security.
- Responsible for office printer support & troubleshooting
- Protecting company laptops from security threats by installing virus protection systems and
- Securing software and measures while also maintaining company data from theft or hacking.
- Maintaining access to cloud services for colleagues based on policy.
- Maintaining and updating company hardware and software policy as needed.
- 0 to 1 year of an experience in the same field
- Managed the network of a 300+ colleagues’ company before.
- Strong technical understanding of hardware and software.
- Ability to improve processes and automate them.
- Networking knowledge, certificates are a plus.
- Documentation and reporting skills.
- Familiar with Google Workspace / MS 365 Administration
- Familiar with ITSM tools & Ticketing systems
- Knowledge of IT Asset lifecycle management
- Vendor management experience
What you’ll find when working at NANA:
● Ownership: We Step up, drive it, and deliver it.
● Driving for Results: We build things that work, we take that seriously & we get it done.
● Passion: We work hard to make a difference every day.
● Humility: With humility, care & support, we seek win-for-all solutions.
● Collaboration: We believe in the power of working together.
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