About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:
Nana funding: 188M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners.

A Program Growth Manager is a strategic project-management professional whose job is to help oversee and coordinate the various projects, products, and other strategic initiatives across an organisation.

Duties and Responsibilities:

• Establish and drive customer’s programs from beginning to end.
• Works collaboratively with Marketing, Finance, commercial and other stakeholders to forecast, manage and analyse program performance metrics and to report on activities.
• Proactively problem-solve and enhance the user experience for assigned customer programs ( loyalty, referral, and subscription).
• Partner with the analytics teams within marketing and across the organisation to ensure tests and campaigns are designed to deliver accurate results.
• Promote data-driven (fact-based) decision-making by showcasing knowledge and insights from implemented customer programs.
• Reviews and approves all materials developed by marketing/ad sales/commercial to promote assigned customer’s programs.
• Ensure they have the best-in-class customer programs that will increase customer acquisition, retention, revenue, spending, and ROI.
• collaborate with various teams across the company such as engineering, marketing, design, content, and other stakeholders to come up with growth hacking strategies.
• Develop and implement an overall strategy for building various programs.
• Lead these programs in order to drive customer acquisition, development, and retention.
• Build a scalable infrastructure to support the expansion of the organisation’s customer programs.
• Manage and submit program documentation.
• Estimate and implement program budgets.
• Manage the day-to-day detailed aspects of multiple projects.
• Prepare and present progress and budget reports to the direct manager.

• A minimum of a bachelor’s degree.
• a master’s degree in business administration (MBA) in marketing, finance, accounting and business management is a plus.
• 5 years of experience in a relevant field.
• Proven experience in program management and integrations.
• Proven stakeholder management skills.
• Conflict resolution and problem-solving skills.
• Possess strong knowledge of program management techniques and methods, such as Scrum, CPM, and Agile.
• Ability to schedule and manage tasks effectively.
• Written, verbal communication, and leadership skills.
• Cost control and budgeting skills.
• Risk management.
• Certified in PMP is preferred.