About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:

Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.

A Growth Manager - Customer insight is in charge of having a deep understanding of Nana customers, their behavior's, their preferences and even their needs. analysing the data about Nana customers – including browsing history, purchase patterns, returns, campaign response patterns, demographics and predictive modelling, and providing an actionable plan to support the stakeholders from each category to grow Nana from a process and profitability point of view.

Duties and Responsibilities:

• Collecting and collating the right targeted data about consumers ( Starting from designing the CDB and identifying the data we need to drive insights to share the insights internally to grow with the business).
• Developing actionable strategies from customer insights
• Develop project management charter of the initiatives to support the challenges faced by the business.
• Align constantly with the stakeholders and support their needs from an operations and strategic perspective.
• Responsible for managing external agencies for the execution of research projects( such as focus groups with customers, competitor analysis, market research . etc).
• Define the ideal methodology and provide oversight of the data collection process and analytical work plan to ensure that all available information is created to support business needs.
• Sharing analysis and recommendations via presentations and written reports
• Help retain the current customer base as well as expand their reach.
• To discover target areas that help drive the broad-gauge operational and creative strategies at Nana.
• Using research data and valuable customer information to proactively identify opportunities and gain internal support to act upon those potential opportunities.

• A minimum of a bachelor’s degree and project management skills.
• a master’s degree in business administration (MBA) in marketing, finance, accounting and business management.
• 3-5 years experience in growth hacking, digital marketing, product management, or a similar role.