About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.


Nana funding: 188M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners


Duties and Responsibilities:

  • Profit:
  • Achieve and exceed DarkStore’s budgeted Profitability
  • Sales:
  • Achieve orders forecast of every month
  • Achieve growth of Order Count and Basket Size
  • Growth of Customer Loyalty by Providing Quick Delivery
  • Stock level & Inventory:
  • Record item Availability and control stock as per predefined min. and max.
  • Shrinkage:
  • Maintain Shrinkage below Company Standards (1%)
  • Analyse & Rectify Negative inventory.
  • Wastage & Damages:
  • Workout Liquidation with help of Commercial to reduce wastage (Weekly/monthly)
  • Analyse Return to Supplier – daily
  • Expenses:
  • Keep Costs under budgeted Numbers as per P&L Budgets
  • Do not exceed budgeted Manpower
  • Process:
  • Planogram Adherences 100% at all times
  • Attain Audit Standards on Visit Register (Qvalon)
  • Check on all Legal and Administrative compliances to avoid any penalties by authorities
  • People:
  • Manage and plan shifts for Supervisors, Pickers, & Drivers on system and physical adherence
  • Ensure all subordinates work as per JD.
  • Make sure to request additional manpower when needed if budget is not exceeded.
  • Customer:
  • Solve all Customer issues with appropriate action taken – Daily Freshdesk
  • Respond to any customer demands and seek Commercial Support – Daily Freshdesk
  • Sales Growth:
  • Daily - KVI ( Top SKU Availability) make order before stock out
  • Daily - Check growth over last year same month and action on de-growth category
  • Daily - Check Non-Performing SKU’s over last month sales and take action
  • Routine spot check on fresh items, maintain freshness all times.
  • Daily Check all Orders sent as per cut-off schedule
  • Daily Check on delivery time of all fresh, Ultra Fresh stocks
  • Shrinkage and Wastage:
  • Daily Check and Sign Below Records
  • Wastage entry (TBS)
  • Customer Cancelled Orders to be returned to specific shelves
  • RTV and Receiving Process
  • Asset movement File
  • Consumable stock movement
  • Act on any suspicious transactions at Receiving, Mrsool, & Offline Activities.
  • Stock and Inventory:
  • Check daily Department wise stock holding, action on non-moving stock (Food <14 days, Non-food <40 days)
  • Stock room arranged and managed as per SOP
  • Corrective action on Negative Stocks
  • Expenses:
  • Optimize usage of Manpower, Assets and Resources Weekly
  • Monitor Daily Bills on Maintenance, fuel and power consumption
  • Control costs of Power, Water and Fuel under budgeted numbers
  • Control Consumable expenditure of Administration
  • Process Management:
  • Floor Walk on daily basis (Qvalon)
  • Document any process gaps from above activity and report
  • Daily and routine check of Storage area and staff to adhere to Company / Baladia norms
  • Handle Government, authorities visiting the store
  • Planning & Budget & Forecasting Management:
  • Make plans and achieve weekly targets and KPI’s
  • Check on selected two competition and give weekly feedback to commercial for pricing correction
  • People & Performance Management:
  • Conduct daily team review and understand the gaps in progress
  • Train and Develop team on Planogram, Procedures & team management

Job Specifications & Requirements:

  • Preferred University Graduate
  • Minimum of 2 years’ experience in retail
  • Computer basic Skill
  • Proficiency in word, Excel and Outlook
  • Strong problem solving and analytical skill
  • Self-Motivated and Leadership and good in communication