Customer Care Agent (Riyadh)
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Nana funding: 188M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners
- Communicate with customers through calls and chats
- Work with internal departments to meet customer's needs
- Handling Customers complaints
- Identify and help solve customer issues quickly and effectively
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Handling customer’s surveys upon need
- Minimum Education: High School Graduate
- Has experience of 1+ Years in handling customer tickets and chat support
- Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)
- Prior experience in customer service is a MUST
- Able to use CRMs