About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.


Nana funding: 188M SAR

Current funding stage: Series C

Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners


  • Communicate with customers through calls and chats
  • Work with internal departments to meet customer's needs
  • Handling Customers complaints
  • Identify and help solve customer issues quickly and effectively
  • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Handling customer’s surveys upon need


  • Minimum Education: High School Graduate
  • Has experience of 1+ Years in handling customer tickets and chat support
  • Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)
  • Prior experience in customer service is a MUST
  • Able to use CRMs