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Customer Support Specialist

Wego

Wego

Customer Service
Mumbai, Maharashtra, India
Posted on Tuesday, June 25, 2024

About WegoPro

Business Travel. Simplified. WegoPro is an exciting tech-driven travel company based in Singapore, that is setting out to simplify, automate, and modernize the current business travel experience by providing travelers with tools that offer flexibility and control, while improving overall productivity.

WegoPro is part of the Wego group, one of the largest online travel marketplaces in the APAC and MENA regions. Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible

What You Will Do

  • Assist our B2B clients with their corporate travel needs
  • Collaborate with our network of suppliers and partners to address booking-related issues
  • Maintain exceptionally high satisfaction levels and consistently surpass customer expectations when managing reservations, inquiries, and requests
  • Resolve challenges by adhering to established WegoPro policies, procedures, and strategies, while also thinking creatively when conventional solutions fall short
  • Proactively identify, anticipate, and resolve issues – taking ownership and preventing potential problems from arising
  • Contribute to developing and implementing best practices in collaboration with colleagues from the sales, operations, and customer care teams
  • Stay well-informed about WegoPro’s latest features and product launches; expect a constant stream of innovative developments.

What you’ll need to have -

  • Minimum 2 years of work experience
  • Proficiency in English, both spoken and written
  • Experience working with GDS Sabre (preferred) or Amadeus / Galileo in a similar role (MANDATORY)
  • Proven background working in the business travel industry is a plus
  • Experience working across multi-channel support - call, email and chat support
  • Proven experience going above and beyond to provide an amazing service to help customers

What we look for -

  • Self-reliant and self-sufficient; you're capable of accomplishing tasks independently without constant guidance
  • Proficient at prioritizing tasks and maintaining a sharp focus
  • Demonstrates empathy by grasping our customers' needs and concerns
  • Quick learner with a keen grasp of technology
  • Adaptable and possesses a positive attitude towards continuous changes
  • Open to both giving and receiving constructive feedback.