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Senior Reservations and Ticketing Executive - IATA Certification (mandatory)

Wego

Wego

Cairo, Cairo Governorate, Egypt
Posted on Tuesday, September 5, 2023

We are seeking an IATA certified, highly experienced, and skilled Senior Reservations and Ticketing Executive with in-depth knowledge of IATA BSP (Billing and Settlement Plan) processes. The ideal candidate will have a strong background in airline reservations, ticketing, and customer service, along with a demonstrated ability to effectively navigate and manage the complexities of the IATA BSP system.

Location: Cairo
Work Arrangement: In-office

  • What you will be doing:
  • Air Reservation and Ticketing via SABRE GDS Application:
    - Utilize the SABRE GDS application to make flight reservations and issue tickets for customers.
    - Efficiently handle ticket exchanges, international fare quotes, refunds, quality control, contract fares, snap codes, airlines' rules, and other related tasks.
  • Booking and Itinerary Management:

- Create and update customer profiles and invoicing for seamless booking experiences.
- Build Passenger Name Records (PNRs) and develop comprehensive travel itineraries.
- Check basic and advanced availability, read fare quotes, and perform flight bookings while considering cost savings and time deadlines.

  • Fare Calculation and Verification:
    - Issue tickets and perform exchanges, ensuring the accurate verification of fare and tariff rules in SABRE GDS.
    - Calculate fare and update the PQ (Price Quote) according to the guidelines provided in the GDS.
  • File Finishing and Refund Processing:
    - Ensure proper file finishing as per account requirements and process refunds, exchanges, and invoices using the SABRE GDS system.
  • Online Assistance and Support:
    - Provide online assistance to agents utilizing various online booking tools for a smooth booking experience.
  • Sabre Format Support:
    - Address and resolve agents' queries regarding Sabre formats, fare quotes, airline rules, and other GDS-related matters.
  • Commission Realization:
    - Ensure timely realization of commissions for agents and maintain accurate records of commission-related transactions.
  • IATA BSP Management:
    - Oversee and manage all aspects of the IATA BSP processes, including settlement, reconciliation, and reporting.
    - Ensure compliance with IATA regulations and guidelines related to ticketing and billing.

To be successful in this role, you'll need:

  • Mandatory IATA certification is required for this position.
  • In-depth understanding of IATA regulations, BSP settlement, and industry best practices.
  • Proven experience and expertise in Air Reservation and Ticketing using SABRE GDS application.
  • Strong understanding of ticket exchanges, fare quotes, refunds, quality control, contract fares, and airline rules.
  • Excellent knowledge of building PNRs, creating itineraries, and managing flight bookings.
  • Proficiency in calculating fare and updating PQ within the GDS.
  • Ability to manage corporate and group travel arrangements effectively.
  • Familiarity with processing refunds, exchanges, and invoices through SABRE GDS.
  • Strong problem-solving skills and the ability to address agents' queries promptly.
  • Exceptional attention to detail and accuracy in ticketing and reservation procedures.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and the ability to handle multiple tasks efficiently.
  • Proven ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.

Join our dynamic team and be part of our commitment to providing exceptional customer service in the travel industry. If you have the necessary skills and qualifications, we encourage you to apply and contribute to our continued success.