hero

Middle East Venture Partners
Leverage our network to build your career

Search open roles at our portfolio companies
MEVP
MEVP
27
companies
255
Jobs

IT Support

Wego

Wego

This job is no longer accepting applications

See open jobs at Wego.See open jobs similar to "IT Support" MEVP.
IT, Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Tuesday, August 8, 2023

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, and to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

About the role

IT Support/IT Helpdesk is mainly responsible for the smooth running of computer systems and ensuring users' technical problems are being resolved. The successful candidate should have a good understanding of various requirements at the workplace and develop problem-solving and optimal troubleshooting abilities.

Where:

This position is available for in-office arrangements in our offices in Egypt and Bangalore.

On a typical day, you will:

  • Install and configure computer hardware operating systems and applications.
  • Provide Onboarding and Offboarding process.
  • Maintain all SaaS Software that the company is using such as JIRA, Office 365, Github, Postman, Google Workspace, Looker, Pritunl VPN, 3CX, Freshdesk, Zoom, Adobe, Confluence, Sentry, Datadog, etc.
  • Handle procurement for all IT equipment, software, hardware, and services.
  • Assist all Wego Employees with their technical difficulties either face-to-face or over the phone, via Video Call, to help them resolve issues.
  • Create, modify, back up, and delete email user accounts per request.
  • Repair and recover from hardware or software failures (MAC, LINUX, and WINDOWS).
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, printer, VoIP, and Phone Systems, diagnosing and solving hardware or software faults.
  • Replace laptop parts as required.
  • Knowledgeable of DNS, Router, Access Points, and Firewall configuration.
  • Support the roll-out of new applications.
  • Install, configure, and monitor antivirus reports for employees’ machines.
  • Maintain and update Wego asset tags for machines and other equipment using Asset Tiger.
  • Work continuously on a task until completion.
  • Prioritise and manage many JIRA open cases at one time.
  • Rapidly establish a good working relationship with software developers, commercial, sales, HR, etc.
  • Test and evaluate new technology available in the market.
  • Update documents for IT policies and Cybersecurity on a regular basis.
  • Maintain all security tools and technology in the organization.
  • Experience with Jumpcloud’s MDM, SSO, and Password Manager.
  • Familiarity with AWS, GCP, and other cloud services is a plus.

This job is no longer accepting applications

See open jobs at Wego.See open jobs similar to "IT Support" MEVP.