Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.

The HR Officer plays a key role in supporting the employee lifecycle by managing recruitment, onboarding, employee relations, HR administration, and employee engagement initiatives. This role works closely with employees, hiring managers, and HR team members to deliver efficient HR services, ensure compliance with labor regulations, and contribute to a positive and engaging workplace culture.

Key Responsibilities

1. Recruitment & Onboarding

• Develop and implement recruitment strategies to attract qualified talent across different functions.
• Coordinate and conduct interviews, facilitate candidate assessments, and support the end-to-end recruitment process.
• Manage the onboarding process for new hires, ensuring a smooth and positive employee experience.
• Work closely with hiring managers and HR team members to understand hiring needs and maintain an effective candidate pipeline.
• Ensure all required onboarding documentation is completed and employee records are accurately maintained.

2. Employee Relations

• Serve as a point of contact for employees regarding HR-related inquiries, concerns, and requests.
• Support the resolution of employee concerns and workplace issues in a fair, timely, and professional manner.
• Promote open communication and contribute to a positive employee experience.
• Support the implementation of HR policies and procedures across the organization.

3. HR Administration & Compliance

• Ensure HR processes and practices comply with applicable labor laws and company policies.
• Manage employee documentation, including employment contracts, NSSF registrations, and other required HR records.
• Maintain accurate and up-to-date employee files and HR systems.
• Prepare employment letters, HR documents, and other employee-related requests.
• Support HR reporting, audits, and administrative processes.
• Stay informed about changes in labor regulations and support the implementation of required updates.

4. Payroll & Employee Records Support

• Support payroll processes by ensuring accurate and timely updates of employee information.
• Coordinate with relevant teams to ensure employee data, attendance, and other payroll-related information are accurately maintained.
• Address employee inquiries related to HR records and payroll-related documentation.

5. Culture & Engagement

• Support the planning and execution of employee engagement initiatives and company events.
• Promote and reinforce company values and culture across the organization.
• Contribute to initiatives that enhance employee engagement and workplace experience.
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2–3 years of experience in Human Resources.
• Strong understanding of HR practices, processes, and labor regulations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize workload effectively.
• High level of integrity and professionalism in handling confidential information.