Role Summary

As the HR Team Lead / HR Manager, you will own the full HR agenda for your business unit—covering talent acquisition, employee relations, and HR operations. You’ll lead and empower a team of HR professionals to create exceptional employee experiences, optimize processes, and align people strategies with the company’s growth objectives.

Key Responsibilities

Workforce Planning

• Develop and manage the annual workforce plan in alignment with business objectives.
• Partner with department heads to assess staffing needs, plan headcount
• Ensure accurate and up-to-date job descriptions, titles, and organizational structures in Bamboo.

Recruitment & Staffing

• Lead full-cycle recruitment for Marketing, Strategy, HR, Finance, and Toters Fresh HQ.
• Oversee the recruitment team supporting Toters Fresh Warehouse, Toters Trade, and Kitco operations.
• Strategize recruitment initiatives to address bottlenecks and attract top talent.
• Manage the end-to-end hiring process including sourcing, screening, interviewing, offer management, and onboarding.
• Strengthen employer branding and manage partnerships to enhance talent attraction.

Onboarding, Employee Lifecycle & Offboarding

• Implement a seamless onboarding experience, ensuring smooth integration of new hires.
• Monitor probation periods and performance during onboarding.
• Supervise offboarding and exit interviews, ensuring compliance with company policies and labor laws.
• Build and maintain positive alumni relations.

HR Operations & Compliance

• Supervise HR operations across office assistants, warehouse staff, and operational support.
• Ensure accurate payroll processing, HR data validation, and coordination with Finance for NSSF and MOF registrations.
• Manage employee insurance and benefits administration.
• Implement and localize HR policies and processes as needed.
• Oversee leave management, time attendance, and flexible work arrangements.

Employee Relations & Engagement

• Serve as the primary point of contact for employee relations, disciplinary cases, and grievance handling.
• Manage employee transfers, internal movements, and role changes.
• Cascade and promote Toters’ culture and values across all levels of the business.
• Foster effective communication and employee engagement within the organization.

Performance, Learning & Development

• Implement and monitor the performance management framework, ensuring timely reviews and feedback discussions.
• Promote a culture of continuous feedback and performance excellence.
• Collaborate with the central HR team to roll out behavioral and technical learning programs.
• Develop and apply technical competency frameworks across recruitment, learning, and performance processes.

Career Development & Succession Planning

• Support the implementation of career development frameworks (progressions, transfers, promotions, stretch assignments).
• Identify high-potential employees and plan career pathways in collaboration with department leaders.

Compensation & Benefits

• Implement and manage the approved salary scale
• Support compensation review cycles and ensure fair, transparent practices.

People Reporting & HR Analytics

• Generate reports on headcount, turnover, and workforce metrics
• Analyze HR data to support strategic decision-making and process improvement.

Leadership & Collaboration

• Lead, train, and mentor a team of 5 HR professionals based in Lebanon.
• Partner closely with department heads and the VP of HR to align HR priorities with business needs.
• Drive continuous improvement in HR processes and systems to enhance efficiency and employee experience.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• Minimum 6 years of progressive HR experience, including at least 2 years in a managerial role.
• Proven experience managing both recruitment and HR operations for diverse functions.
• Strong knowledge of Lebanese labor law, payroll, insurance, and employee lifecycle management.
• Excellent leadership, communication, and stakeholder management skills.
• Highly adaptable and able to thrive in a dynamic, fast-paced environment.

Key Attributes

• People-oriented with excellent interpersonal and organizational skills.
• Analytical, detail-driven, and data-focused.
• Proactive, resourceful, and solution-oriented with a strong sense of ownership and accountability.
• Committed to maintaining confidentiality, integrity, and professionalism at all times.