The Company

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

• Plan, design, and conduct a variety of research methods (e.g., usability testing, user interviews, surveys).
• Analyze and synthesize user data to generate actionable insights and recommendations.
• Collaborate with Product Managers, Designers, and Engineers to translate findings into design decisions.
• Advocate for the voice of the user throughout the product development lifecycle.
• Develop personas, customer journey maps, and experience maps to help align teams around user needs.
• Create and deliver clear, compelling research reports and presentations for stakeholders.
• Maintain and grow a research repository to enable knowledge sharing and tracking.
• Stay up-to-date with UX research trends, tools, and best practices.

• Bachelor’s or Master’s degree in Psychology, Sociology, Design, or a related field.
• 2–5 years of experience conducting UX research in a product-focused environment.
• Strong experience with both qualitative and quantitative research methods.
• Proficiency in research tools such as UserTesting, Hotjar, Maze, or similar platforms.
• Excellent communication, presentation, and storytelling skills.
• Strong organizational and time-management skills; able to manage multiple projects simultaneously.

• Experience in Agile or Lean product environments.
• Background in accessibility research or inclusive design practices.
• Ability to conduct remote and international research.
• Familiarity with analytics tools (e.g., Google Analytics, Mixpanel) to complement qualitative insights.