Toters offers a dynamic and hands-on internship experience across multiple functions such as Business Development, Account Management, Content Production, Customer Experience and Projects, providing students and recent graduates with the opportunity to work in a fast-paced tech environment operating in Lebanon and Iraq.

Account Management: Interns learn how to support and grow merchant relationships by adding value and helping drive sales. Responsibilities include:

• Supporting and organizing on-ground marketing events
• Managing merchant profiles on the app
• Analyzing and assess store performance
  

Business Development: Interns gain experience in identifying and approaching potential merchants while learning how to present Toters’ value. Responsibilities include:

• Researching and qualifying new leads
• Supporting merchant outreach and onboarding
• Assist in preparing merchant agreements
• Assisting in market research and competitor analysis

Content: Interns also help maintain accurate merchant data across the platform by:

• Entering and updating menus, photos, and descriptions
• Ensuring data accuracy and consistency
• Coordinating with internal teams for quality control

Customer Experience: Interns act as guardians of the customer experience, helping ensure customer satisfaction and smooth issue resolution. Responsibilities include:

• Responding to inbound messages, emails, and calls from customers and merchants
• Monitoring and managing the order queue and assignment process
• Following up on orders to avoid delays and ensure issue-free processing
• Escalating and helping resolve order-related problems and compensations
  

Projects: Projects interns play a key role in shaping Toters' growth by turning competitive insights into action. Responsibilities include:

• Benchmarking Toters’ offerings against competitors
• Collecting and organizing data from competitor apps
• Validating inputs for the competitive intelligence system
• Identifying gaps and opportunities in the marketplace