Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

As a Logistics Quality Coordinator, your role will involve coordinating various operational tasks, implementing quality management strategies, responding to operational support tickets, and supporting the logistics department in all tasks required.

Responsibilities:

• Implementing quality management and improvement strategies.
• Performing quality checks and tests.
• Respond to operational support tickets.
• Review and Monitor support tickets auto-response.
• Create and develop drivers’ training content.
• Respond to drivers’ referral support requests.
• Monitor and analyze drivers’ ratings.
• Support the dept./team in any upcoming tasks or projects that help in the department’s benefit.

Requirements:

• B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience.
• A Positive mindset, Fast learner, dynamic and able to work well under pressure.
• Versatile. Ability to thrive in a cross-functional environment while juggling multiple responsibilities
  Strong organization and management skills.
• Strong MS Excel skills. Ability to analyze campaign performance and draw insights/conclusion
• Excellent communication skills in English and Arabic.
• Strong Organization and Time Management skill.
• Tech savvy, and is able to learn and use web tools.