Middle East Venture Partners
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Human Resources Manager



People & HR
Matn, Lebanon
Posted on Monday, May 29, 2023

Toters is an on-demand e-commerce and delivery platform and operate a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.


  • Manage a team of HR specialists to execute on talent acquisition, employee relations, and compensation and benefits
  • Manage the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles
  • Managing employee relations by managing the relationship between employees and dealing with any disputes and disagreements
  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Process payroll by ensuring meticulous implementation of payroll and benefits
  • Onboarding and inducting new staff by formally introducing them to the company, their colleagues and their new role and helping them to settle in
  • Promoting equal opportunities by encouraging equality and diversity as part of the company culture and recruitment strategy
  • Ensuring legal compliance by making sure that the company remains compliant with current employment law, policies and regulations
  • Conduct eNPS and employee satisfaction surveys and recommend initiatives to maintain high morale and retain Toters star employees by suggesting corrective actions
  • Sustain employee benefits programs and inform employees of any new benefits by studying and assessing trends; recommending benefit programs to management
  • Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures

Education and Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or related field required.
  • A minimum of 7 years of human resource management experience and in managing a small to medium team
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Thorough knowledge of employment-related laws and regulations