About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine
  
  

Job Summary

We are seeking a dynamic and customer-focused VIP Conciergeto build and nurture relationships with high-value clients and consignors. The ideal candidate will be responsible for on boarding and retaining VIP sellers, driving consignment growth, delivering exceptional client service, and ensuring a seamless client experience through effective coordination with internal teams. This role requires strong relationship management skills, a proactive approach to client engagement, and a passion for achieving business targets while maintaining the highest level of customer satisfaction.

Key Responsibilities

• Prospect existing connections and develop relationships with new VIP clients and consignors. These contacts include stylists, personal shoppers, boutique owners, sales associates, and individual consignors.
• Responsible for on boarding new sellers, retaining existing sellers, conducting regular follow-ups, and managing seller-related approvals.
• Develop and maintain strong relationships with existing consignors to increase business and drive repeat consignments.
• Handle walk-ins, front-end customer administrative tasks, and client servicing, including requests related to financial, logistics, and other operational account support.
• Maintain a seamless flow of communication with multiple departments, including Merchandising, Accounting, Logistics, and Customer Service.
• Achieve monthly consignment targets and contribute to the growth of the assigned geographic market.
• Maintain accurate records of client interactions, approvals, and consignment activities in the relevant systems.
• Ensure a high level of customer satisfaction through proactive relationship management and personalized engagement.
  
  

Requirements

• Gender: Female (Mandatory)
• Nationality: Arabic speaker (Lebanese, Egyptian, Jordanian, or similar Arabic-speaking nationalities preferred)
• Languages: Fluent in Arabic and English (English is mandatory)
• Education: Bachelor's degree preferred
• Experience: 2–4 years of experience in client relationship management, luxury retail, sales, account management, or customer service.
• Computer Skills: Good computer knowledge with the ability to quickly learn and work on internal dashboards and systems.
• Strong communication and interpersonal skills.
• Excellent relationship-building and customer service abilities.
• Customer-centric mind set with a passion for delivering exceptional service.
• Ability to work collaboratively with cross-functional teams.
• Location: Must be willing to work from the Riyadh store in Panorama Mall.
• Flexibility: Must be flexible to work day shifts, night shifts, weekends, and public holidays as required by the business.