About UsThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from around the world.What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The RoleThe Luxury Closet is in search for a UAE NATIONAL to work as a Customer Service Associate for our Dubai Office, who is motivated to turn the vision into reality and will give 100% to make it happen. Responsibilities

• Managing all channels of customer interaction, email, chat, phone
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and engage customers by taking the extra mile
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies

Requirements

• Very good written and spoken English and Arabic
• Only UAE National fresh college graduate or 1 year work experience in sales, customer service
• Deep knowledge of multiple luxury brands
• MS Office expertise: Word and Excel