IT/Technical Support Specialist
sifiapp
IT, Customer Service
Riyadh Saudi Arabia
Posted on Dec 11, 2025
Job Description
About SiFi
SiFi is a Saudi FinTech company that provides smart expense management solutions for SMEs, helping businesses control and automate their spending efficiently.
SiFi is a Saudi FinTech company that provides smart expense management solutions for SMEs, helping businesses control and automate their spending efficiently.
Position Overview
We are looking for a talented IT Technical Support Specialist to join our growing team and ensure seamless IT operations across the organization. The ideal candidate will be hands-on, proactive, and passionate about technology, troubleshooting, and user satisfaction.
Key Responsibilities
- Provide day-to-day technical support for internal users, including troubleshooting hardware, software, and network issues (both onsite and remote).
- Set up and configure workstations, operating systems, and applications according to company standards.
- Maintain and monitor computer systems, printers, and other IT equipment.
- Manage user accounts, permissions, and security groups through Active Directory and related systems.
- Diagnose and resolve network connectivity issues (LAN/WAN, VPN, Wi-Fi).
- Log, track, and resolve IT support tickets in a timely and professional manner.
- Coordinate with external vendors or service providers for hardware or software maintenance when necessary.
- Maintain up-to-date documentation of systems, assets, and support procedures.
- Ensure compliance with company IT policies and cybersecurity practices, including software updates and data backups.
- Support IT infrastructure projects, upgrades, and deployment of new tools or systems.
- Provide basic training or guidance to employees on using company software and tools effectively.
Requirements
- Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
- 1–3 years of proven experience in IT support or a similar role.
- Strong understanding of Windows and macOS environments, Microsoft Office Suite, and general IT systems.
- Experience with Active Directory, network configurations, and VPN troubleshooting.
- Solid problem-solving and troubleshooting skills with attention to detail.
- Excellent communication skills and a customer-oriented approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Good documentation and reporting skills.
- Proficiency in Arabic and good command of English (technical terms and documentation) is a MUST.
- Familiarity with IT asset management, security protocols, and helpdesk systems is a plus.