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Application Support Engineer ( Egypt)

Nana

Nana

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See open jobs at Nana.
Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Wednesday, September 13, 2023
  • Technical lead and escalation point for advance application support on incidents and requests.
  • Take ownership of application troubleshooting tasks such as, but not limited to; server O/S issues and application analysis.
  • Provide support, maintain, and configure server and application infrastructure that supports standards and procedures.
  • Monitor and develop reporting on the performance of server and application infrastructure against KPI's and/org SLA's. Take preemptive measures to minimize interruptions and meet agreed upon objectives.
  • Coordinate and manage collaboration with infrastructure staff, IT Department teams, and organization to ensure smooth and reliable operation of hardware and software infrastructure.
  • Plan and install of server hardware and software, storage networking, and backup hardware and software as required per lifecycle planning, UWCU facility growth, or other business or technology drivers.
  • Be an ongoing leader in the change processes as any/all production changes are planned and implemented.
  • Ensure all production installations are thoroughly tested to ensure quality deployments, and when pre-testing is not possible, ensure all peers and IT leadership are aware of the risks and are involved in the decision to proceed or not.
  • Develop and support the policies and procedures for accessing and working within the UWCU Data Centers.
  • 2-3 Years experience in Application Support, IT, System Engineering, Server/Storage, or other related area
  • Bachelor’s Degree in Computer Science or similar technology related degree
  • Experience with multi source system databases (e.g., DB2, SQL Server, or Oracle)
  • Understanding of ITIL processes
  • Understanding of system error messages and resolving system related problems.

This job is no longer accepting applications

See open jobs at Nana.