About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Nana funding: 500M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

Duties and Responsibilities:

  • Collaborating on debt collection strategies with other departments.
  • Enacting debt recovery plans that adhere to the FDCPA.
  • Contacting debtors by telephone to negotiate debt recovery.
  • Preventing recurring delinquency by negotiating manageable debt payment plans.
  • Negotiating settlements to recover a maximum percentage of outstanding debt.
  • Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
  • Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
  • Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
  • Purging records where debts have been satisfied.
  • Daily reconciliation for the data of POS with system (Cash - Mada Visa Master ...)


  • Bachelor’s degree in Finance or relevant field
  • A minimum of 2 years experience in a sales or customer service role.
  • Previous experience in debt collection will be advantageous.
  • Proficiency in debt collection software.