Job purpose:

• Responsible for providing technical support and assistance to internal employees and external clients to ensure the smooth operation of internal systems, and resolve technical issues promptly.
• Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
• Manage and prioritize service desk tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
• Escalate complex issues to the appropriate support teams or vendors, following established procedures.
• Perform system upgrades, patches, and software installations as required.
• Assist with user account management, including creating, modifying, and disabling user accounts and access privileges.
• Troubleshoot network connectivity issues, including LAN, WAN, and VPN connectivity.
• Collaborate with team members to share knowledge, resolve technical challenges, and improve service desk processes.
• Continuously seek opportunities to improve customer satisfaction and service desk performance.
• Responsible for identifying, developing, or implementing in-house digital tools to automate and optimize internal processes, enhancing efficiency and reducing manual efforts across departments.

• Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications are a plus.
• 2+ years of experience in Digitalization or technical support role, preferably in the fintech industry.
• Power Platforms knowledge is a must.
• Good knowledge of desktop operating systems (Windows, macOS), hardware, and software applications.
• Good Experience troubleshooting network connectivity issues, including LAN, WAN, and VPN.
• Proficiency in incident management tools and service desk ticketing systems.
• Good in problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.

Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.

• Mental Well-being: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.
• Physical Health: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.
• Social Wellness: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.
• Financial Empowerment: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.
• Growth Opportunities: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.
• Join us and grow in a community that supports every aspect of your wellness!