CRM Specialist (User life cycle management)
MoneyFellows
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Posted 6+ months ago
As a CRM specialist you are responsible for driving customer relationship management (CRM) strategies and initiatives to optimize customer acquisition, retention, and growth.
Key accountabilities and decision ownership:
Key accountabilities and decision ownership:
- Define customer journeys and touchpoints to optimize customer engagement and retention
- Execute, and analyse CRM campaigns across various channels, such as email marketing, SMS, push notifications, and in-app messaging
- Create personalized and targeted content to drive customer engagement and conversion
- Analyse customer data to segment the customer base and identify opportunities for targeted marketing campaigns
- Provide regular reports and insights to stakeholders, highlighting areas of improvement and opportunities for growth
- Collaborate with internal stakeholders, including marketing, sales, product, and customer support teams, to align CRM strategies, campaigns, and goals
- Bachelor’s degree in marketing, Business, or a related field
- Min 1 Year of Relevant Experience
- Proficiency in using CRM platforms
- Analytical and data-driven mindset
- Excellent communication skills, both written and verbal
- Customer-Centric Approach: Deep understanding of customer behavior, preferences, and lifecycle stages
- Ability to thrive in a fast-paced and dynamic fintech environment
- Familiarity with relevant data privacy regulations
- Competitive salary
- Pension Plan scheme as per company policy
- Premium Family medical insurance
- Exclusive access to our circles with the ultimate credit limit and reserved 1st slots
- unlimited annual leave policy
- Mentorship and career growth
- Entrepreneurial working environment
This job is no longer accepting applications
See open jobs at MoneyFellows.See open jobs similar to "CRM Specialist (User life cycle management)" MEVP.