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CRM Specialist (User life cycle management)

MoneyFellows

MoneyFellows

This job is no longer accepting applications

See open jobs at MoneyFellows.
Cairo, Cairo Governorate, Egypt
Posted on Saturday, December 23, 2023
As a CRM specialist you are responsible for driving customer relationship management (CRM) strategies and initiatives to optimize customer acquisition, retention, and growth.

Key accountabilities and decision ownership:

  • Define customer journeys and touchpoints to optimize customer engagement and retention
  • Execute, and analyse CRM campaigns across various channels, such as email marketing, SMS, push notifications, and in-app messaging
  • Create personalized and targeted content to drive customer engagement and conversion
  • Analyse customer data to segment the customer base and identify opportunities for targeted marketing campaigns
  • Provide regular reports and insights to stakeholders, highlighting areas of improvement and opportunities for growth
  • Collaborate with internal stakeholders, including marketing, sales, product, and customer support teams, to align CRM strategies, campaigns, and goals

Requirements

  • Bachelor’s degree in marketing, Business, or a related field
  • Min 1 Year of Relevant Experience
  • Proficiency in using CRM platforms
  • Analytical and data-driven mindset
  • Excellent communication skills, both written and verbal
  • Customer-Centric Approach: Deep understanding of customer behavior, preferences, and lifecycle stages
  • Ability to thrive in a fast-paced and dynamic fintech environment
  • Familiarity with relevant data privacy regulations

Benefits

  • Competitive salary
  • Pension Plan scheme as per company policy
  • Premium Family medical insurance
  • Exclusive access to our circles with the ultimate credit limit and reserved 1st slots
  • unlimited annual leave policy
  • Mentorship and career growth
  • Entrepreneurial working environment

This job is no longer accepting applications

See open jobs at MoneyFellows.