Senior Service Desk Engineer
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Cairo, Cairo Governorate, Egypt
Posted 6+ months ago
- Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues
- Manage and prioritize service desk tickets, ensuring timely resolution and adherence to service level agreements (SLAs)
- Escalate complex issues to the appropriate support teams or vendors, following established procedures
- Perform system upgrades, patches, and software installations as required
- Assist with user account management, including creating, modifying, and disabling user accounts and access privileges
- Troubleshoot network connectivity issues, including LAN, WAN, and VPN connectivity
- Collaborate with team members to share knowledge, resolve technical challenges, and improve service desk processes
- Continuously seek opportunities to improve customer satisfaction and service desk performance
- Bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications are a plus.
- 4+ years of experience in a service desk or technical support role, preferably in the fintech industry
- Good knowledge of desktop operating systems (Windows, macOS), hardware, and software applications.
- Good Experience troubleshooting network connectivity issues, including LAN, WAN, and VPN.
- Proficiency in incident management tools and service desk ticketing systems.
- Good in problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently
This job is no longer accepting applications
See open jobs at MoneyFellows.See open jobs similar to "Senior Service Desk Engineer" MEVP.