Customer Success Representative
Sales & Business Development, Customer Service
United Arab Emirates · Remote
Customer Success Representative
About Department
Our Sales team is passionate about acquiring, building, and nurturing long-term partnerships. Divided into two fronts, our Business Development team proactively identifies and reach out to potential clients with the goal to sell our SaaS platform, while our Account Management team is responsible for onboarding the new clients to our platform, supporting them throughout their journey with MAGNiTT and assure they use the full potential of our solutions
Hybrid working structure
Remote working policies
Visa & insurance
Leave increment based on tenure
Learning platforms
Career growth
Job Purpose
Customer Success at MAGNiTT ensures clients maximize the value of their subscriptions. The Customer Success Representative will serve as a liaison between the customer and the company by providing seamless support, timely responses, and valuable insights from our platform. The role involves managing data updates, handling client requests, supporting outreach efforts, and assisting the Account Management team to enhance the overall client experience.
Are you someone who is driven by targets and passionate about creating relationships? Are you a tenacious, outgoing, and great communicator?
If so, we should talk about how you might contribute as a Customer Success Representative at MAGNiTT.
Core Duties:
• Update and maintain weekly and monthly performance reports, including report downloads, directory usage, and export logs;
• Aid assigned customers through onboarding, implementation, and training sessions as instructed by the Senior Account Executive;
• Develop expertise in the MAGNiTT platform to guide and support clients;
• Support client outreach efforts by preparing targeted outreach lists and assisting clients who respond to outreach messages;
• Maintain accurate and up-to-date records of all interactions and activities in HubSpot for weekly and monthly KPI meetings;
• Prepare presentations based on client metrics to share with the Sales team.
Required Skills and Qualifications:
• 1 to 2 years of experience in a customer success role for a SaaS company;
• Experience working with reporting dashboards, data entry, and preparing slides;
• Proven experience of consistently meeting and or exceeding KPIs;
• Strong interpersonal, verbal, and written communication;
• Fluent in English. Arabic is a plus;
• Excellent time management and upward reporting skills.
Good to have/be
• Prior experience with organizations that have been part of the Startup & Technology ecosystem (Venture Capital, Startup, Corporate Innovation, Government Hubs and Accelerators etc) is highly advantageous;
• Experience using a CRM.
• Have a love of and understanding of the startup and venture capital space;
• Enjoy networking and talking with new people every day;
• Customer-first mentality: do whatever it takes to ensure sales leads & customers love our company.
First Interview
A 30-minute video call with the hiring manager, where you can describe your background and highlight your strengths. This is a great opportunity to ask about the specifics of the position.
Technical Assignment
In this stage you'll be given an assignment to work on, to present and discuss it with the hiring manager. Each assignment has been specifically designed for the respective position, and aims to assess your technical skills and thinking process.
Culture Interview
Our culture is a big part of MAGNiTT. With this in mind, our final stage interview is conducted by our employees.
You will meet 3 of our team members, who will assess if you're a good fit for what we're building at MAGNiTT. It's also a great opportunity to ask our employees about how they feel working here.