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TeleSales Manager



Sales & Business Development
Sheikh Zayed City, Giza Governorate, Egypt
Posted on Monday, April 8, 2024

We are seeking an experienced and dynamic Tele-sales manager to manage our teams. The ideal candidate will be responsible for managing, objectives setting, coaching, performance monitoring of tele-sales operations, implementing effective tele-sales strategies and achieving revenue targets.

Key Responsibilities:

  • Create a short- and long-term Tele-sales plan with the intention of achieving the given objectives.
  • communicate clearly the goal to employees.
  • Provide detailed and accurate Tele-sales forecasts.
  • Delegate responsibilities and supervising business operations.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Coach and monitor the performance of Tele-Sales Operations and provide the needed feedback (Through monthly/weekly one on one meetings).
  • Foster a competitive yet collaborative team environment.
  • Assess current team processes and procedures, identify opportunities for improvement.
  • Assess individual performance through observation and measurement, and suggest corrective actions as needed.
  • Set Tele-sales key performance indicators (KPIs) to measure success.
  • Make strategy adjustments, as necessary.
  • Ensure compliance with regulations and internal policies throughout the inbound sales process.
  • Contribute to the Tele-sales team recruitment cycle.
  • Empower new team members with skills to improve their confidence, product knowledge, and communication skills.
  • Evaluate the quality of leads and the required adjusting to target a more related audience and report to the Marketing Team.
  • Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs.
  • Present Tele-sales, revenue and expenses reports and realistic forecasts to the management monthly.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Actively encourage looking for possibilities to upsell and cross-sell to existing customers.
  • Actively encourage obtaining referrals from the current clients to widen the Tele-sales pipeline.

Key Qualifications:

  • 5+ Years experience in Tele-sales “Managerial Positions”.
  • Develop and execute strategic sales plans to achieve company objectives.
  • Set clear sales targets, proven guidance and motivate team members to achieve goals.
  • Foster a collaborative and results-driven team culture.
  • Excellent mentoring, coaching and people management skills.
  • Advanced written and verbal communication skills.
  • Advanced planning skills and implementing strategies.
  • Advanced driving for results.