Technical Support Engineer Candidate will possesses a broad technical knowledge of Virtualization, Physical servers’ installation, IP networking and data service provision. 

What will you do:

• Provide Tier 1 support to end users, dealers, and Customers.
•  Provide troubleshooting and technical support via on prime visits, phone, web-based tools and email
• Advise users regarding the product’s proper use and address specific user issues.
•  During problem escalations, act as a liaison between end users and Tier 2 support.
• Candidate will assist the customer base during our SaaS installations. 

Who you are!

• 2+ years of Telecom, Systems Administration and Networking experience in a technical support/help desk environment.
• Position requires internal travel. 
• Preferred to have Network+ and/or CCNA certification.
• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
• Strong technical and analytical skills.
• Solid experience in problem analysis and resolution of software problems. Proven ability to function in a self-directed environment. 
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change. 
• Ability to handle clients professionally during all interfaces.
• Sales support to help resellers and end users select, optimal installation configurations in a complex network environment.
• Strong written and verbal communication skills.