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Technical Support Engineer

Halan

Halan

IT, Customer Service
Sheikh Zayed City, Giza Governorate, Egypt
Posted on Tuesday, August 22, 2023

We are looking for active and passionate Technical Support Engineers to join us at Halan!

What you’ll do!

– Diagnose, troubleshoot and identify products technical issues provided by the end user

– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

– Provide prompt and accurate feedback to the end user

– Ensure all issues are properly logged

– Prioritize and manage several open issues at one time

– Respond to technical support tickets

– Document technical knowledge in the form of manuals and notes

Who you are!!

– Bachelor degree in Information Technology or Computer Science

– Oriented with Fin-tech 

– Great problem-solving skills & Critical thinker

– Able to work on shift basis

– Familiarity with ticketing softwares

– High understanding of computer systems, mobile devices, and other tech products

– Ability to diagnose and troubleshoot technical issues

– Great interpersonal and communicational skills