We are looking for active and passionate Technical Support Engineers to join us at Halan!



What you’ll do!



– Diagnose, troubleshoot and identify products technical issues provided by the end user



– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams



– Provide prompt and accurate feedback to the end user



– Ensure all issues are properly logged



– Prioritize and manage several open issues at one time



– Respond to technical support tickets



– Document technical knowledge in the form of manuals and notes



Who you are!!



– Bachelor degree in Information Technology or Computer Science



– Oriented with Fin-tech 



– Great problem-solving skills & Critical thinker



– Able to work on shift basis



– Familiarity with ticketing softwares



– High understanding of computer systems, mobile devices, and other tech products



– Ability to diagnose and troubleshoot technical issues



– Great interpersonal and communicational skills

Customer Service

Sheikh Zayed City, Giza Governorate, Egypt

Halan

Technical Support Engineer 

MEVP is a Middle East-focused venture capital firm that invests in the early and growth stages of innovative companies run by talented entrepreneurs primarily, but not exclusively, in the Middle East Region with a focus on the GCC and Levant markets. With offices in Beirut, Dubai and Silicon Valley and more than USD 120 million in Assets Under Management, MEVP is the largest and most established VC firm in this region, with clear cross border investment appetite. MEVP has a unique combination of backgrounds and expertise that allows it to partner with innovative entrepreneurs and help them grow and develop, especially in their early stages. We believe that, today, timing is ideal to start companies in our region. The region has a young, middle-class population that is rapidly growing, disposable income is increasing due to economic growth and societies are more aligned with global culture due to higher levels of connectivity. These trends offer opportunities for innovative entrepreneurs to build market-leading ventures. We seek passionate entrepreneurs with young companies or fresh ideas that are innovative in their fields. These innovations could be in their product, service, business model, or value chain. Their differentiated and proprietary edge will allow them to build a great brand, customer loyalty, and a robust, healthy business. We favor the consumer technology, consumer products and consumer services sectors, but also consider ventures in other areas, such as logistics, food processing, and hospitality, among others.

Middle East Venture PartnersLeverage our network to build your career

Technical Support Engineer

Middle East Venture Partners
Leverage our network to build your career