We are looking for active and passionate Technical Support Engineers to join us at Halan!

What you’ll do!

– Diagnose, troubleshoot and identify products technical issues provided by the end user

– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

– Provide prompt and accurate feedback to the end user

– Ensure all issues are properly logged

– Prioritize and manage several open issues at one time

– Respond to technical support tickets

– Document technical knowledge in the form of manuals and notes

Who you are!!

– Bachelor degree in Information Technology or Computer Science

– Oriented with Fin-tech 

– Great problem-solving skills & Critical thinker

– Able to work on shift basis

– Familiarity with ticketing softwares

– High understanding of computer systems, mobile devices, and other tech products

– Ability to diagnose and troubleshoot technical issues

– Great interpersonal and communicational skills