Payment Operations Supervisor - Digital Payments Settlement Support
Hala
Who Are We
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
Summary
The Payment Operations Supervisor – Settlement Support is responsible for assisting Finance Operations in identifying, investigating, and resolving discrepancies in the reconciliation of all Hala payment transactions (including cards and other digital payments) with the processor and/or partner banks. The role ensures the accurate and timely settlement of daily transactions, supports the finance team with operational activities impacting reconciliation. It requires strong expertise in payment operations, reconciliation processes, settlement cycles, and cross-functional collaboration to maintain smooth operations and compliance with regulatory standards.
Key Responsibilities
- Support Finance Operations in identifying and resolving discrepancies in the reconciliation of all Hala payment transactions (cards and other digital payments) with the processor and/or partner banks, maintaining proper documentation for all exceptions.
- Coordinate with Finance Operations to ensure accurate and timely daily net settlement of card transactions with schemes (e.g., Visa, Mada) via partner banks.
- Analyze transaction data and scheme invoices to assist Finance in budgeting and forecasting revenues and expenses related to card and payment operations.
- Prepare, validate, and deliver accurate reports related to card activities and payment transactions to regulatory bodies and partners (e.g., SAMA, Visa, Apple Pay), ensuring full compliance with reporting requirements and deadlines.
- Collaborate closely with internal teams (Product, Finance, Risk, Compliance) to resolve operational issues, strengthen internal controls, and continuously enhance reconciliation and settlement processes through automation, better reporting, and clear documentation.
- Provide timely and accurate support during internal and external audits by supplying required data, clarifications, and evidence related to settlement and reconciliation activities.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business, or a related field.
- 7+ years of experience in payment operations, reconciliation, or financial settlement—preferably in the fintech, banking, or digital payments sector.
- Strong understanding of card schemes (Visa, Mada), digital transaction flows, and settlement cycles.
- Knowledge in reconciliation tools and reporting platforms.
- High attention to detail, strong analytical skills, and a proven ability to resolve discrepancies effectively.
- Very good communication skills in English and Arabic, with the ability to coordinate with internal teams and external stakeholders.
- Experience with regulatory requirements related to card payments (e.g., SAMA reporting and Visa requirements) is a plus.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Strong problem-solving abilities with a focus on continuous process improvement.
We believe you will love working at HALA!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.