Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Role Overview

We are seeking an experienced Key Account Manager to build strong relationships with our most valued clients, understand their unique needs, and ensure they derive maximum value from our solutions. The role requires strategic thinking, excellent communication, and a proactive approach to client success.

Responsibilities

Client Engagement & Relationship Building: Act as the primary point of contact for key accounts, fostering trust-based relationships with stakeholders at all levels. Ensure clients feel supported and valued through regular communication and consistent follow-ups.

Strategic Account Planning: Design and implement tailored account strategies that align client objectives with company goals. Identify opportunities for growth, such as cross-selling and up-selling, to maximize account potential.

Client Success Management: Ensure client satisfaction by delivering solutions that address their needs effectively. Monitor feedback and proactively introduce enhancements to improve their experience.

Problem-Solving & Issue Resolution: Quickly address and resolve any client concerns or challenges. Act as an intermediary between clients and internal teams to ensure smooth and efficient solutions.

Collaboration & Teamwork: Work collaboratively with internal teams, including sales, product, and support, to ensure seamless service delivery. Share client insights and contribute to the continuous improvement of products and processes.

Market Awareness & Insight Sharing: Stay informed on market trends, competitor activities, and industry developments. Leverage this knowledge to provide clients with strategic advice and position the company as a trusted partner.

Performance Tracking & Reporting: Maintain detailed client records and account performance metrics. Present regular updates and insights to internal stakeholders, ensuring alignment with company objectives.

Qualifications

• Experience: 3 - 5 years in account management, sales, or client-facing roles (preferably in fintech, SaaS, or related industries).
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Skills: Exceptional interpersonal and communication skills, strong negotiation abilities, and analytical thinking.
• Technical Proficiency: Familiarity with CRM tools, financial systems, and data analysis.
• Languages: Fluency in Arabic and English is preferred.
  
  

What We Offer You

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
  
  

If you think you have what it takes to join a remarkable team #apply_now