Senior Product Manager | London, UK | Office-based, 5 days/week

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status. Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

Role Overview:

Senior Product Manager

As a Senior Product Manager, you’ll play a key role in shaping and delivering the product strategy across Fresha’s global platform. Reporting directly to the Head of Product, you’ll work closely with engineering, design, data, marketing and operational teams to turn customer and business needs into impactful product experiences.

Our product organisation is structured around three core tribes: Money, Growth and Performance. You’ll be aligned to a tribe based on your experience, expertise and where you can have the greatest impact.

You’ll own product initiatives end-to-end, from discovery and research through to delivery, launch and optimisation. You’ll use customer insight, market data and commercial priorities to identify opportunities and build products that improve acquisition, engagement, retention and operational efficiency.

This is an opportunity for a hands-on product leader who enjoys working autonomously, thrives in a fast-paced, high-growth environment and wants to have a meaningful impact on a global product used by businesses around the world.

What You'll Do:

• Product Strategy & Roadmap: Develop and execute a clear product strategy and roadmap aligned with customer needs and business objectives.

• Product Discovery: Identify and prioritise opportunities across acquisition, engagement, retention and operational efficiency through customer research, market insight and data.

• End-to-End Product Ownership: Lead the full product lifecycle, from discovery and ideation through to delivery, launch, iteration and optimisation.

• Cross-Functional Leadership: Work closely with engineering, design, data, marketing and operations to define and deliver high-quality product solutions.

• Data-Driven Decision Making: Use product data and customer insights to prioritise initiatives, measure impact and continuously improve performance.

• Customer Experience: Identify opportunities to improve user journeys and build intuitive, valuable experiences for Fresha’s customers and partners.

• Stakeholder Management: Build strong relationships across the business and ensure alignment between product priorities and wider company objectives.

• Communication: Clearly communicate product vision, priorities, progress and outcomes to senior stakeholders and cross-functional teams.

• Continuous Improvement: Challenge existing thinking, test new ideas and identify ways to improve how products are built and delivered.

What We're Looking For:

• Product Management Experience: 5+ years of product management experience, ideally within a consumer-focused, marketplace or digital product environment.

• End-to-End Delivery: Proven experience taking software products and features from discovery through to launch and iteration.

• Strategic & Commercial Thinking: Strong ability to connect product strategy with customer needs and broader business objectives.

• Customer Focus: Passion for understanding customers and building intuitive, valuable user experiences.

• Data & Analytics: Strong analytical mindset, with the ability to interpret data and turn insights into clear product decisions.

• Stakeholder Management: Excellent communication skills and the ability to influence across teams and seniority levels.

• Problem Solving: Creative and pragmatic approach, balancing long-term product strategy with practical delivery.

• Collaboration: Comfortable working closely with engineering, design, data and commercial teams in a highly collaborative environment.

• Ownership: Self-starter with a proactive, hands-on approach and the ability to operate with a high degree of autonomy.

• Adaptability: Comfortable working in a fast-moving, evolving environment with changing priorities.

Your Opportunity at Fresha:

• Own Your Impact: Take meaningful ownership of products and initiatives that directly influence Fresha’s global growth and customer experience.

• Shape a Global Product: Work on a platform used by 130,000+ businesses across 120 countries, solving problems at significant scale.

• Move Fast & Build: Join a high-growth environment where ideas move quickly from discovery to execution and where you’ll have the opportunity to make a visible impact.

• Work with Exceptional Talent: Collaborate closely with experienced product, engineering, design and data teams across Fresha’s global offices.

• Global Exposure: Gain experience working across multiple markets, customer segments and product areas within a truly international business.

• Grow Your Career: Take on increasing responsibility as Fresha continues to scale, with opportunities to develop your product leadership and strategic skillset.

• Drive Innovation: Help shape the next generation of Fresha’s product and AI capabilities as we continue to invest in innovation.

• Work in a Space You’ll Love: Join our state-of-the-art London HQ, designed to encourage collaboration, creativity and high-quality product development.

• Enjoy the Ride: Be part of a social, driven environment with regular team events, Friday drinks and opportunities to connect with colleagues across the business.

• High Performance Culture: We move quickly, challenge ourselves and recognise people who take ownership and deliver meaningful outcomes.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristic in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.