Terminal Logistics & Support Specialist
Fresha
Operations, Customer Service
Orlando, FL, USA
Posted on Sep 13, 2025
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Given our exciting and progressive growth plans, we are looking for a part-time Terminal and Logistics Specialist who will support our commercial team with shipment and logistics of our payment terminals.
The role is designed for college students and professionals who are looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
What you will be doing
- Receive, pack, and prepare terminal orders for shipment.
- Ensure accurate labeling, packaging, and documentation.
- Coordinate with carriers (UPS, FedEx, local couriers) to schedule pickups or drop‑offs
- Inspect outgoing shipments to verify contents, quantities, quality, and condition.
- Open incoming shipments and ensure terminals are charged.
- Maintain shipment logs, track shipments, and update status in company systems.
- Handle incoming terminals and verify inventory.
- Maintain cleanliness, organization, and safety standards in the working area.
- Collaborate with the commercial team to ensure prompt attention to partner requests.
What we are looking for
- Experience - No previous working experience is required.
- Attention to detail – You complete tasks efficiently while maintaining a high standard of accuracy, consistently minimizing the risk of errors.
- Tech-Savvy – You confidently navigate and manage software tools and systems used for terminal tracking and operational workflows.
- Previous experience with HubSpot is a plus.
- Relationship Building - You enjoy teamwork and creating connection in the workspace.
- Organized - You can multitask, prioritize, and manage time effectively.
- Curious - You are naturally curious and have a desire to continually grow and develop.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen Call - Video-call with a member from the Talent Team (30m)
- Skills & Experience - Video/In-person interview with Head of Sales (North America) (45m)
- Final Round - Interview with General Manager (North America) and a commercial team member (60m)
We aim to finalize the entire interview process and deliver feedback within 2 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.