Team Lead Professional Services, Sydney
Fresha
Sales & Business Development
Sydney, NSW, Australia
Posted on Oct 15, 2024
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Team Lead Professional Services APAC to come and join our global business.
Reporting directly to the Head of Revenue Operations, and working collaboratively with the professional services team, you will be accountable for driving the success of the professional services division, ensuring that services meet client needs, adhering to high-quality standards, and contributing to the overall growth and success at Fresha.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.
Service Delivery Leadership:
- Provide strategic leadership to the APAC professional services team, ensuring the delivery of high-quality services to clients.
- Develop and implement service delivery strategies that align with business goals.
Client Relationship Management:
- Build and maintain strong relationships with key clients, understanding their needs and ensuring the successful delivery of services.
- Act as a trusted advisor to clients, addressing concerns and identifying opportunities for additional services.
Team Management and Development:
- Lead, mentor, and inspire a geographically dispersed team of professionals across the APAC Region.
- Foster a culture of collaboration, innovation, and continuous learning within the professional services organization.
Operational Excellence:
- Drive operational efficiency and effectiveness in service delivery processes.
- Establish and monitor key performance indicators (KPIs) to measure and improve service delivery performance.
Global Collaboration:
- Collaborate with regional Professional Services Team Leads to ensure global operational consistency and high-quality service standards.
- Facilitate cross-functional collaboration with regional sales, account management, and support teams to achieve overall business objectives.
Quality Assurance:
- Implement and maintain quality assurance processes to ensure service delivery meets or exceeds client expectations.
- Conduct regular reviews and audits to monitor service quality.
Strategic Planning:
- Contribute to the development of the company's overall strategic plan, providing insights and recommendations related to professional services.
- Align service delivery strategies with broader organizational objectives.
What we are looking for
- Proven experience in a leadership role within global professional services, consulting, or a related field.
- Strong strategic thinking and the ability to translate business goals into actionable service delivery strategies.
- Exceptional leadership and team management skills, with a track record of building and leading high-performing teams.
- In-depth knowledge of professional services processes, best practices, and industry trends.
- Analytical and data-driven decision-making abilities.
- Creative thinking and problem-solving mindset
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Happy to roll sleeves up and assist the team when required (team player)
- Self-starter and proactive approach
- Comfortable working in a fast-paced and changing environment
Added Bonus
- Spanish speaking is considered an asset
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
- Screen Call (30mins) - Video-call with a member from the Talent Team
- Skills & Experience (45mins)
- Presentation (75mins)
We aim to complete the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.