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Video Content Specialist



London, UK
Posted on Friday, May 24, 2024
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Video Content Specialist to come and join our global business.
The ideal candidate will have a strong background in video production, animation and storytelling, with a passion for creating engaging, educational content. You will be responsible for producing high-quality video content for our online Academy, aimed at educating our customers on the features and benefits of the Fresha platform.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Our London HQ: WeWork, 10 York Rd, London SE1 7ND

What you will be doing

  • Content Planning - Understand the key requirements of our partners and how to translate that into impactful video content, creating courses and guides to enable them to be successful using the Fresha platform
  • Hands on technical expertise - Operate video cameras, audio equipment, and lighting setups to capture professional-grade footage. Use video editing software to create polished and engaging video content. Implement motion graphics and visual effects as needed to enhance the learning experience
  • End to End Video Production - Manage the entire production process, from pre-production planning to post-production editing and final delivery
  • Animations - Using animation to bring the product to life in the videos and show the product in action to both existing and prospective customers
  • Branding and quality - Ensure all video content is of the highest quality, 10x better than anything on the market and meets our brand guidelines
  • Content Management - Organise and manage a video content library, ensuring easy access and retrieval of assets. Monitor and analyse video performance metrics to inform future content production and optimisation.
  • Collaboration - Working closely with the Product Education team, Product Managers and Marketing to produce content that meets the needs of our customer, showcases the power of the Fresha product and meets our exceptionally high quality standards
  • This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

  • Experience - minimum of three years experience in video production, preferably in an educational or SaaS environment
  • Planning - Ability to plan and scope content from idea and concept through to finished product including strong storytelling and scriptwriting skills, with the ability to simplify complex concepts
  • Production - Ability to handle all aspects of shooting, editing and producing video content of all shapes and sizes from short how-to lessons and tutorials to longer courses and hosted content
  • Educational content - Great understanding of how to create engaging and educational content that will allow customers to get the most out of the Fresha product
  • Great collaborator - Ability to communicate effectively across teams to support the planning and creation of video content leveraging expertise from across Fresha
  • Project management - Excellent organisational and project management skills, with the ability to manage multiple projects simultaneously
  • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.


  • We aim to finalise the entire interview process and deliver feedback within 4 weeks.
  • Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.