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Head of Product (Marketplace)



London, UK
Posted on Friday, May 17, 2024
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh, Amsterdam, Warsaw and Pristina.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Head of Product for Marketplace to come and join our global business.
Reporting directly into the Deputy Chief of Product, and working collaboratively with leaders from product, design and marketing teams, along with all senior stakeholders and founders. You will be accountable for delivering initiatives to boost the growth of Fresha’s consumer marketplace and solidify its position as the leading platform for beauty and wellness services.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address: 10 York Road, London, SE1 7ND

What you will be doing

  • Vision - Responsible for defining, prioritising, planning and driving the execution of the product vision for the existing Marketplace offerings and future product lines
  • Evangelist - “Owning” the product experience and feature set, acting as the product evangelist to build awareness with internal and external stakeholders
  • Analysis - Gathering, analysing and proposing new features based on feedback from customers, marketing, engineering and the wider market
  • Strategy - Creating and managing product strategies, roadmaps, project plans and product specifications and aligning them with marketing activities and go to market plans
  • Staffing - Responsible for tribal staffing plans to make sure the optimal capacity is secured in order to achieve the set goals
  • Specification - Delivering detailed product requirements, specifications, UI/UX designs for various user cases with help of experienced product development team members
  • Coordination - Scheduling sprints and feature releases, coordinating closely with our engineering team on both new features as well as architectural improvements
  • Optimisation - Conducting A/B testing to optimise the product, ensure delivery of the best user experience the product can have at all times
  • Integration - Integrating product metrics, user experience research, competitive and market analysis to shape product initiatives
  • Development - Take responsibility to further develop and grow our product development team
  • Refinement - Define and refine processes based on industry insights, experience with the product, and the strategic evolution of the company.
  • This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

  • 6+ years of of experience in product leadership, preferably in marketplace or consumer businesses
  • Proven track record of building and managing high performing product management teams
  • Proven experience delivering high growth results in a consumer product role
  • Demonstrated track record of driving product development through research, planning, implementation, launch, analysis, and iteration cycles
  • Understand user needs, respond to tight deadlines, and deliver products that drive key business metrics
  • Strong bias for action with deep experience driving product alignment across multiple stakeholders
  • Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
  • Proactive, ambitious attitude with a strong ability to motivate team members and present new proposals
  • Designers are your best friends, and you love to build products for diverse users
  • Great knowledge of modern product design methodologies
  • Exceptional organisational and communication skills

Added bonus

  • Understanding and experience with consumer growth tactics
  • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

  • Screen Call - Video-call with Talent Team - 30 mins
  • 1st Stage - Video-call/in-person with Deputy Chief of Product - 60 mins
  • 2nd Stage - In-person with Chief of Product, Deputy Chief of Product and Chief of People - 90 minutes
  • Final Stage - In-person with CEO and founder, CPO and DCPO - 90 minutes
  • We aim to complete the entire interview process and deliver feedback within 2 weeks.
    Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.